Carry your loved ones with you.
Order Process
DNA Gemstone Products
Shop
First, a product containing a custom DNA Gemstone is selected from our website. Depending on the product, you will select the product options you would like. These include the DNA Gemstone material, stone size, Color Dot color, and the number of different samples you would like embedded into the stone. If you selected a piece of jewelry, you may be asked to select the sizing. By typing in the name(s) and sample material(s), we can create a unique DNA Gems Certificate to go with your stone. Then the product is added into your cart and the shipping and payment methods are entered.
Sample Collection Letter
Once checkout is complete, you will receive an order confirmation email. If you chose to have a personal sample embedded, we will mail you a sample collection letter with instructions, a prepaid return envelope, and a plastic bag for you to place the hair, ashes, or other sample material into. If more than one sample is being placed, multiple collection bags will be included. Please mail back the prepaid return envelope containing your sample as soon as possible.
*Failure to return the prepaid sample collection envelope with adequate sample or not follow specified instructions will result in forfeiture of 40% of the invoice price and your order being cancelled after 30 days.
Creating Your DNA Gemstone
Once we receive your sample, we will create the DNA Gemstone. After your order is produced and assembled, your package will ship through USPS based on your shipping selection. A shipping confirmation and tracking number will be sent to your email. If your order exceeds $500, your signature will be required upon delivery to assure you receive your package. Your package will include your ordered products, a personalized DNA Gems certificate for your stone, and the unused sample material. If there are any issues or questions throughout the process, please contact us at the email address provided in your order confirmation email. Keeping our customers happy is our number one priority and we look forward to working with you!
*All sales are final due to the personalization of this product.
Jewelry Without DNA Gemstones
Shop
Start by going to our "Shop Jewelry Without DNA Gemstones" page through the Shop dropdown in the header or the Botton located at the bottom of most pages. Here, you can shop our showcase with a huge selection of finished and customizable jewelry.
Request an Item
Once you find an item that you would like to purchase and select your options, click on the button that says, "Request this Item." This will notify us that you would like to purchase the product. We will email a customized invoice to you with your product(s) and a link to complete your checkout. If you make multiple item requests, we will include all of the products on your invoice unless noted.
* Please allow up to 72 hours for your custom invoice to be emailed after your request. If there is an error on the invoice, please contact us.
Order Checkout
If everything looks correct on your custom invoice, you can click on the link within the email to complete checkout. This is where you will enter your shipping and payment information, and the shipping and tax will be calculated. After you complete the checkout process, you will receive an order confirmation email.
Shipping
We will ship your package through USPS based on your shipping selection. A shipping confirmation and tracking number will be sent to your email. If your order exceeds $500, your signature will be required upon delivery to assure you receive your package. Products that are in stock will ship within 7 days and you will receive your package soon after, depending on your shipping selection. If products have to be custom made or require stone setting, it may take longer. If there is a delay in the process, or the timeframe changes, we will notify you via email.